At Texato Rides, customer satisfaction comes first. Thus, we have put in place an easy refund policy for a hassle-free experience of all our clients.

Eligibility for Refund 

   The refunds are applicable for those cancellations that are made within the valid notice period.
   The refunds would be done through the original mode of payment.
   The service charges or fees levied, if any, may be deducted from the refundable amount.

How to Request a Refund

   To avail of a refund, customers must contact our customer service with the details of their booking. Our team will process the request and pay the refund within 7-10 working days.

Situations Where Refunds Will Not Be Processed

   Cancellations made beyond the specified time frame.
   No-show or failure to collect the vehicle as per the booking details.
   For more information about the above-mentioned refund policy, please contact our customer service.

Cancellation Policy

   At Texato Rides, we realize that plans can change, and so we will try to accommodate our customers with the best flexible cancellation policy.

Free Cancellation

   Customers can cancel their booking for free if done within the specified notice period.
   The free cancellation notice period is 24 hours before the scheduled pickup time.
   Cancellation Process
   Should you wish to cancel your booking, kindly notify the customer service team before sending your booking details. Our team will assist you in canceling and provide a confirmation.

Late Cancellations

   Cancellations made within 24 hours prior to pickup timing will attract a cancellation fee.
   The cancellation fee shall be deducted from the original payment.
   If you have any further clarifications regarding our cancellation policy, please do not hesitate to contact [email protected].